In our store you can pay by invoice, prepayment, credit card, Twint or Paypal.

Our products are manufactured in Switzerland by selected metal manufacturers.

At Creasteel, we only use high-quality materials such as steel, stainless steel or aluminum to guarantee a high level of robustness and durability.

Depending on the product, you should expect a delivery time of 3 - 7 weeks. The delivery times can be found on the product page. If you need more detailed information, you are welcome to send us an e-mail to team@creasteel.ch

Naturally! Depending on the product, you benefit from a guarantee of between 5 and 10 years.

Order in advance:
As soon as you confirm your order, you will receive an automatic order confirmation. You will find the account information for the bank transfer in the order confirmation window.

Order by invoice:
You will only receive the invoice once the order has been completed and the goods have been delivered. The invoice does not come directly from us but from our partner.

We deliver the product to you free of charge and as close to your front door as possible. You will be contacted by our carrier one day before delivery, who will inform you of the delivery time. Please note that the placement in the garden must be organized by yourself. If this is not possible, we will send our installation team to you. This service is subject to a charge and must be requested separately.

Case 1: Visible damage
The goods are delivered damaged. The damaged buyer must report any visible damage to the driver immediately. The driver shall record a reservation note with countersignature on the delivery bill. The goods can be accepted subject to this reservation. We request that you notify us subsequently in writing or by telephone so that we can discuss the next steps with you.

Case 2: Concealed damage
Damage is discovered subsequently. In such a case, the damage must be reported no later than 8 days after the time at which the goods were handed over. Furthermore, the goods must not have been installed or used during this period. The damage report must be sent by e-mail to team@creasteel.ch and must contain a precise description as well as clearly recognizable pictures of the damage. Late notification of damage will result in Creasteel being released from any obligation to pay compensation. 

The term Corten steel is on everyone's lips. However, few people know that it can be harmful to the health of humans, animals and plants, as Corten steel contains heavy metals. For this reason, we use normal steel made from natural iron for our products, which also contains valuable minerals for plants. The so-called stainless steel layer is always individual and unique.

The surface discolors at first. After some time, the rust eats into the surface and the discoloration is reduced. It should be noted that rust stains can occur on stone slabs and the like. To prevent this, we recommend always using a carpet pad and protecting the surface.

This is just the rolling skin peeling off, which is quite normal with natural rust. You can peel off the affected area and then spray on a mixture of water and vinegar (3/4, 1/4). The rusting process will continue immediately.

Stainless steel variant 1, cold plates:

1. Scrape away the food residue with a spatula
2. Spray the grill plates with a cleaning agent
3. Clean the surface thoroughly using a steel sponge or similar

Stainless steel variant 2, hot plates:
Use the residual heat to clean the plates.

1. Scrape the plates with a spatula to remove all coarse grill residue.
2. Pour water onto the still warm/hot plates. Beware of steam development. The remaining residues are removed by the temperature shock. Leave this to work for a few moments.
   We recommend repeating the process if the plates are very dirty.
3. Scrape off all coarse residues again with the spatula.
4. Rub the plate with a stainless steel spiral and cleaning agent.
5. Rinse the grill plate with water and a soft sponge.

The basic version consists of the bowl with removable intermediate base and the middle ring for the fire bowl accessories and two side grill plates.

Yes, that is not a problem. Delivery is also free of charge.

We recommend these two grill plates for meat and fish products. On the full-surface plate, they float on the oil during frying, which leads to a change in taste. The fat drips off through the openings and burns in the firebox.

Yes, the panels are not continuously welded to the shell. This means that there are gaps and openings everywhere on the surface. The fire therefore has sufficient oxygen.

Between 40 and 50 minutes.

The grill plates can be easily removed from our fire bowls. The bowl alone then weighs approx. 80 kg and can easily be carried by two people (weight specification applies to all hemisphere or cone models). 

The plant pot has a base with drainage holes, the raised bed does not, it is completely open at the bottom.

No, it's best to contact a gardener in your area.

No, we don't do that. It's best to contact a firewood seller in your area. That way you'll be supporting regional suppliers at the same time.